We’re working hard to serve our customers and keep everyone safe during the coronavirus pandemic. We’re also stringently following local lockdown restrictions and adjusting our services where needed.
IMPORTANT: We’re always here to help our customers. But if there’s anyone in your home who’s shielding, self-isolating or has Covid-19 symptoms we are unable to offer non-urgent appointments – such as survey visits or installations – until official guidance changes. Please help us all stay safe and cancel or reschedule any non-urgent appointments if anyone in your household develops symptoms before your appointment.
How are the latest national restrictions in England, Wales and Scotland affecting our services?
We continue to provide a full range of services everywhere. Whilst there are some differences in social restrictions across England, Wales and Scotland, all three are consistent and clear that tradespeople and providers are an essential service and can operate as normal.
This includes areas that are in the highest alert level 3 in England and areas under local lockdown in Scotland and Wales. We are constantly monitoring the latest guidance and will update this page if things change.
However, if anyone in your home develops symptoms of Covid-19 (high temperature, new continuous cough, loss of taste or smell, please cancel or reschedule your appointment for another time.
You can do this by calling us on 01244 637 410 or emailing sales@greenhouseenergy.co.uk
How will our operatives work in your home safely?
Keeping you and our operatives safe is our number one priority. Here’s how we will do it.
Before your appointment
When you book we’ll ask if anyone in your home:
- Has Covid-19 symptoms
- Is shielding or vulnerable
Your operative will also call ahead on the day of your appointment to see if anything has changed.
During your appointment and whilst work is being carried out in your home:
Our operatives follow the latest guidance and will:
- Wash or sanitise their hands before entering your home – and at regular intervals during the appointment
- Keep at least two metres away from you at all times. And they’ll ask everyone at your home to do the same – ideally by staying in a different room.
- Wear disposable or protective gloves as appropriate during the job
If a job requires more than one operative, they’ll come together for tasks that need more than one pair of hands and wear personal protective equipment (PPE) when they are not able to keep two metres apart.
Where you can, please open doors and windows to ensure the maximum possible ventilation throughout the property whilst our operatives are in your home.
Extra precautions
If anyone in your home is shielding, our operatives will take extra precautions, including wearing goggles and face masks. If you’ve told us that anyone in the property has Covid-19 symptoms, they will wear a cover-all suit.
In-line with official guidance, our operatives aren’t wearing face coverings or respirator masks as standard in other cases.
IMPORTANT: If you are isolating in Wales then it is recommended that you reschedule your survey or installation appointment until after the ‘fire break’ lockdown on 9th November 2020.
Latest Covid-19 Updates
We’re working hard to serve our customers and keep everyone safe during the coronavirus pandemic. We’re also stringently following local lockdown restrictions and adjusting our services where needed.
IMPORTANT: We’re always here to help our customers. But if there’s anyone in your home who’s shielding, self-isolating or has Covid-19 symptoms we are unable to offer non-urgent appointments – such as survey visits or installations – until official guidance changes. Please help us all stay safe and cancel or reschedule any non-urgent appointments if anyone in your household develops symptoms before your appointment.
How are the latest national restrictions in England, Wales and Scotland affecting our services?
We continue to provide a full range of services everywhere. Whilst there are some differences in social restrictions across England, Wales and Scotland, all three are consistent and clear that tradespeople and providers are an essential service and can operate as normal.
This includes areas that are in the highest alert level 3 in England and areas under local lockdown in Scotland and Wales. We are constantly monitoring the latest guidance and will update this page if things change.
However, if anyone in your home develops symptoms of Covid-19 (high temperature, new continuous cough, loss of taste or smell, please cancel or reschedule your appointment for another time.
You can do this by calling us on 01244 637 410 or emailing sales@greenhouseenergy.co.uk
How will our operatives work in your home safely?
Keeping you and our operatives safe is our number one priority. Here’s how we will do it.
Before your appointment
When you book we’ll ask if anyone in your home:
- Has Covid-19 symptoms
- Is shielding or vulnerable
Your operative will also call ahead on the day of your appointment to see if anything has changed.
During your appointment and whilst work is being carried out in your home:
Our operatives follow the latest guidance and will:
- Wash or sanitise their hands before entering your home – and at regular intervals during the appointment
- Keep at least two metres away from you at all times. And they’ll ask everyone at your home to do the same – ideally by staying in a different room.
- Wear disposable or protective gloves as appropriate during the job
If a job requires more than one operative, they’ll come together for tasks that need more than one pair of hands and wear personal protective equipment (PPE) when they are not able to keep two metres apart.
Where you can, please open doors and windows to ensure the maximum possible ventilation throughout the property whilst our operatives are in your home.
Extra precautions
If anyone in your home is shielding, our operatives will take extra precautions, including wearing goggles and face masks. If you’ve told us that anyone in the property has Covid-19 symptoms, they will wear a cover-all suit.
In-line with official guidance, our operatives aren’t wearing face coverings or respirator masks as standard in other cases.
IMPORTANT: If you are isolating in Wales then it is recommended that you reschedule your survey or installation appointment until after the ‘fire break’ lockdown on 9th November 2020.